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A devastated parents of a woman who passed away beside her fiance after ingesting poisoned lemon-flavored alcohol state they are desperate for justice.

The victim, in her thirties, and Arno Quinton, in his mid-thirties, were discovered deceased on Boxing Day in the tourist destination, Vietnam, as a consequence of methanol poisoning.

Just moments earlier, the woman had messaged her family, Paul and Susan Otteson, to say she had "an extremely bad hangover imaginable" and was going to sleep, but she passed away in her sleep.

A barman who allegedly prepared the limoncello was detained in the winter month and is being detained without charge. Her relatives say they have had little information from the investigators.

"It's about responsibility," stated Greta's dad, adding: "We can't move on."

Methanol is a form of alcohol often present in industrial supplies, fuel and engine fluids.

It is like drinking alcohol, which is intended for beverages, but it is less expensive and highly dangerous to humans because of the way it is processed by the body.

At Mr and Mrs Otteson's home in their village, the Welsh county, a pair of square bags remain beside the entryway – one has a soft toy placed on top, the other, a blue teddy.

These keep the couple's cremated remains.

"The urns stay in the lounge with me and Susan," shared Mr Otteson, a ex- project manager. "We want to lay them to peace, but we think we cannot do that until we get a clear answer."

Greta had been staying in the coastal town with her partner, her international partner of nearly two years, where the couple operated a accommodation leasing spaces to travellers.

She was an single daughter, referred to by her dad as "wonderful", a "free spirit" and a "dedicated individual" who studied in Cardiff, Europe and the United States.

In November, Paul, in his seventies and Susan, 70, had flown to Vietnam, encountering Greta's partner for the initial occasion, and the two revealed their planned marriage shortly afterwards.

"The trip felt heartwarming – everyone were so joyful," said the father, who pictured Arno as "calm but very bright" and someone he "had hoped to have as a son in law."

Throughout their trip, the group dined a several times at an Italian eatery, a famous Italian restaurant, where they appreciated the meals and were given gratis glasses of handcrafted lemon liqueur at the finish.

Some weeks later, when Paul and Susan had left the country and were attempting to think of a seasonal offering for their daughter and her partner, they remembered the eatery and its bottles of the beverage and opted to purchase a couple of them for delivery to their child's house.

It was a action that would have the most devastating outcomes.

Within moments of drinking the limoncello, their daughter contacted her family on December 25 to say she had a awful hangover and was experiencing black spots but ignored suggestions from family, and a visitor who had visited, to seek a doctor's opinion.

The pair were pronounced dead in individual areas of the property on Boxing Day. Soon later, her family were on a plane to Vietnam.

Greta's dad remembered the widespread public rumors that followed as well as the challenge to navigate the practicalities of dealing with a tragedy in a different country.

Soon quickly before post mortem examinations revealed the couple had died from severe chemical consumption.

In early this year, authorities apprehended a bartender who was employed in a eatery in the city for "violating regulations on consumable products" by "utilizing previously utilized high-proof industrial ethanol, along with filtered water, citrus rind and sweetener to make multiple containers of the drink."

As per national law, the crime could result in a highest sentence of seven to 15 years.

Numerous of victims are harmed by toxic alcohol annually in South East Asia, based on reports from non-profit organizations.

The couple's fatalities came mere a short time after multiple people were killed of similar causes in Southeast Asia, a territory which shares a boundary with Vietnam.

Paul and Susan were told investigations require patience in Vietnam, with the possibility of a suspect being kept for a 12 months before being charged or released.

The family expressed the delay for answers was becoming unbearable.

"I just want closure," emphasized Greta's dad. "We are stuck. Susan says to me each day when we wake up, 'is there information? Any changes?' I have to say 'nothing, nothing at this time'."

"This situation is about answers," he noted. "Closure for me and Susan would be naming the people responsible and charging them."

The couple explained they also felt "deeply disturbed" the business where they had purchased the beverage was continuing business and had not openly apologised.

"The owners just proceeded as if no incident has happened," stated Paul.

Regarding the parents, the pain is still very raw.

The father